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“In Mexico and at this hotel, trafficking in persons with the purpose of sexual and labor exploitation of children and adolescents is a crime that is rigorously and severely punished”.

*Name
Telephone
*Email    
Invoicing address
*Check In
*Check Out
Adults Children (0-12)
Room

   
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RESERVATION POLICIES

RESERVATION SYSTEM

 1 TO 5 ROOMS, 5 DAYS BEFORE.
 6 TO 10 ROOMS, 10 DAYS BEFORE.
FROM 11 ROOMS AND UP, 15 DAYS BEFORE, IN THIS CASE WE OFFER A COMPLIMENTARY DOUBLE ROOM FOR DRIVERS OF THE GROUP.

SPECIAL ATTENTION TO GROUPS
CHECK-OUT ROOM IS AT 13:00 HRS.
CHECK-IN ROOM IS AT 15:00 HRS.

CANCELLATION SYSTEM

AFTER 18:00 HRS IT`S TAKEN AS NO SHOW, WE COLLECT THE 100% OF THE FIRST NIGHT.
1 TO 5 ROOMS, 72 HRS BEFORE REFUNDABLE AT 100%
6 TO 9 ROOMS, 20 DAYS BEFORE REFUNDABLE AT 100%
LESS THAN THESE DAYS, IT WILL BE REFUNDED 50% OF THE TOTAL CANCELLATION.
CANCELLING ON THE ARRIVAL DAY THERE IS NO REIMBURSMENT.

EXCEPTIONS TO 10 ROOMS AND UP
  • 30 DAYS BEFORE: REFUNDABLE AT 100%
  • 20 DAYS BEFORE: REFUNDABLE AT 50%
  • UNDER THESE DAYS NO VALUE IS REFUNDED.
  • IF A GROUP CANCEL ON ARRIVAL THE PREVIOUS RESERVED NIGHTS, THE GROUP MUST PAY 50% OF THE TOTAL AMOUNT FOR THESE PENDING DAYS.
  • ON THE ARRIVAL DAY ANY CHANGE ON THE ORIGINAL RESERVATION WILL BE PAID TO THE HOTEL AT 50% FOR THE ORIGINAL RESERVATION.
  • CANCELLING ON THE ARRIVAL DAY THERE IS NO REIMBURSMENT.
  • THE GROUP COORDINATOR IS RESPONSIBLE TO GIVE ALL THE INFORMATION AND POLICIES ABOUT THE HOTEL TO THE MEMBERS OF ITS GROUP INCLUDING THE INFORMATION OF THE QUOTE.
  • RESERVATIONS HAVING ONLY PAID A PORTION AND NOT THE TOTAL ACCOUNT, GROUP WILL BE WAITED UNTIL 16:00 HRS; IN CASE OF NO SHOWING OR NOT RECEIVING NEWS, WILL BE CONSIDERED AS NO SHOW, SELLING THE ROOMS WITHOUT LIABILITY TO THE HOTEL.

WE ACCEPT CARDS