Complaints


CUSTOMER SATISFACTION SURVEY

In order to improve the service we offer Hotel Imperial Puebla, we ask you to fill in this questionnaire, which undoubtedly help us to improve our service.

This information will be sent directly to our Director

Choice Hotel through:
 
Travel agency
 
Reference
 
Regular customer
 
Internet
 
Other
     
Reason of your stay
 
Business
 
Fun
 
Other

 

  EXCELENT GOOD IMPROVABLE POOR
RECEPTION
 
Kindness in dealing
Fast attention
Check-in
Answer your queries
ROOM
 
Room confort
Facilities condition
Housekeeping
Bathroom cleaning
Laundry Service (if used)
Cleaning personal kindness
RESTAURANT
 
Staff kindness
Quick service
Variety / quality of food
Variety / quality of beverage
Room service

 

"A COMPLAINT is a service request"


   
Name
Nationality
Room
Date
Email
:
COMPLAINT / COMMENT
   
 
Thanks for your help !